Outlook HTML Formatting Issues: Troubleshooting Tips and Solutions

As a user of the HubSpot Sales add-in for Outlook's desktop app, you may have encountered frustrating issues with backspacing and deleting characters, as well as noticeable typing lag. These problems can be particularly annoying when trying to use your email inbox efficiently. In this article, we'll provide some troubleshooting steps to help you resolve these HTML formatting issues and get back to focusing on what matters most – your work.

One of the first things to check is whether the friction occurs when the Track box is checked or when you click the New Email button. Try clicking around in Outlook to see if there are any specific actions that trigger this behavior. Additionally, ensure that Cached Exchange Mode is enabled for your account, especially if you're using an Exchange account or Office 365 account.

Another potential cause of these issues could be a slow network speed while using Outlook on your PC. To rule out this possibility, check your network connection and ensure it's stable. A slow internet connection can significantly impact the performance of your email client.

If none of these solutions resolve the issue, you may want to try disabling other plugins that are installed in Outlook. This can be done by going to File > Options > Add-ins and clicking GO at the bottom of the screen. Check if there are any conflicting plugins that might be causing problems and uncheck their boxes. Then, click OK to save your changes.

In some cases, a conflict between plugins could be the root cause of these issues. To troubleshoot this further, go back to the Add-ins menu and check if there are any plugins that are not compatible with each other. If you find any conflicting plugins, consider uninstalling them or replacing them with more compatible alternatives.

Before we proceed, just to clarify – are you using the Outlook desktop add-in or the Office 365 add-in? Depending on which one you're using, these troubleshooting steps may be relevant or not. If you're unsure, feel free to let us know and we can provide further guidance.

In conclusion, by following these troubleshooting steps, you should be able to resolve any HTML formatting issues with your HubSpot Sales add-in for Outlook's desktop app. Remember to check for conflicts between plugins, ensure Cached Exchange Mode is enabled, and rule out slow network speeds as potential causes of the problem. If none of these solutions work, please don't hesitate to reach out to HubSpot Support for further assistance.

Outlook html formatting issues